Policies

Refunds and cancellations

If something you bought from us isn't right, write to us and we'll sort it out.

Effective 22 October 2026

One-time purchases

This covers film passes, downloads, credits and other digital items you pay for once.

• Ask within 14 days of buying and we refund you in full, as long as you haven't downloaded the item or used most of it. For example, you haven't watched a film past its first part or spent most of your credits.
• If what you bought doesn't work and we can't fix it within a reasonable time, we refund you.

Subscriptions

• You can cancel at any time from your account, or by writing to us. Nothing is charged after you cancel.
• When you cancel, you keep access until the end of the period you already paid for.
• The first payment of a new subscription can be refunded in full within 14 days.
• We don't refund renewals or part-periods, unless we charged you by mistake. In that case, tell us within 30 days and we refund it.

Custom work and services

Work we do to order, such as a commissioned film or a site, follows the terms in its written quote. That includes any deposit and the number of revision rounds.

How to ask for a refund

Write to [email protected] from the email you paid with, or include your receipt. We reply within two business days. Refunds go back to the card or account you paid with. Your bank usually shows them within 5 to 10 business days.

Before you dispute a charge

Please write to us first. We can almost always fix it faster than a dispute through your bank, and it gets your money back sooner. While a dispute is open, we may pause access to what was bought.

Fair use

We may decline a refund where we see abuse, such as repeated buy-and-refund, sharing what was bought, or breaking our Terms. This doesn't affect any refund rights you have under consumer law in your country.